Partnering with 8×8 and with over 15 years’ experience in the Cloud Communication space we can help your journey to a Cloud based Contact Centre improving improving Customer Service in an omni-channel environment integrating Call Centre, Email, Live Chat, co-browsing, Instant Messaging and much more.
Eighteen. That’s the number of different communications vendors the average contact centre has to manage. Source: CCNG Survey
- Enhance Customer Experience
- Multiply Agent Productivity
- Channel of Choice
- Contact Centre Analytics
- Connect Globally
Channel of Choice
Boost customer satisfaction and loyalty by using the communication channels your customers prefer.
Multi-Channel Contact Center
Meet your customers on the channels they choose: phone, email, chat, social media (Facebook, Twitter) and more.
Let your customers choose the channels they communicate on — or change them if they want. With 8×8, you can manage customer contacts with a 360-degree view of all of a customer’s communications on all channels, including phone, email, chat, social media (Facebook, Twitter), and the web.
Contact Centre Analytics
8×8 Contact Center reporting provides industry-leading insights about the performance of your contact centre. It’s more than just data, 8×8 brings powerful graphical tools that reveal actionable business insights.
Provide customer experiences that build customer loyalty anywhere in the world with global communications that are second to none. 8×8’s top-tier data centres extend to the four corners of the globe. 8×8 automatically route calls to the nearest data centre, ensuring crystal clarity with none of the lag time or delays that so often plague international connections. Plus, with 8×8, you gain the unique ability to easily manage even the most far-flung global contact centre operations as single team.
Manage globally—with one great system
Manage a single system that covers the world. See ALL your operations at a glance, with easy-to-read dashboards, analytics and reports. Or drill down, for extra detail on one region. Configure and manage routing rules, IVR scripts—even CRM integrations—from the same configuration environment for the entire global system.