Partnering with 8×8 and with over 15 years’ experience in the Cloud Communication space we can help your journey to a Cloud based Contact Centre improving improving Customer Service in an omni-channel environment integrating Call Centre, Email, Live Chat, co-browsing, Instant Messaging and much more.

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Trusted by business users worldwide

X Series, One Cloud Solution for Voice, Meetings, Collaboration, Call Center and More

The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence. With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

Integrated Communications

X2 provides your employees with:

  • One click from chat to voice to video meetings
  • Company-wide team messaging
  • Meetings for 100 participants
  • G Suite integration
  • Unlimited Calling to 14 Countries
  • Mobile Application
  • Team Messaging
  • Video & Audio Conferencing for up to 100 Participants
  • Call Recording
  • Personal Call Analytics
  • Integrations (SFDC, Zendesk, NetSuite, Dynamics)
  • Single Sign On

 

Smarter Global Engagement

X4 includes X2 capabilities plus:

  • Unlimited global calling for UC across 47 countries
  • Supervisor & service quality analytics
  • Streamline call handling with Switchboard Pro

Speed to Resolution

X6 includes X4 capabilities plus:

  • 4,000 minutes per concurrent agent*
  • One click subject matter expert access
  • CRM integration
  • Customer engagement analytics
  • Voice Contact Center
  • Expert Connect
  • CRM Pop for Context
  • Granular Search Analytics
  • Graphical Call Display
  • Post Call Surveys
  • IVR

Customer Experience Transformation

X8 includes X6 capabilities plus:

  • Integrate voice, email, webchat and social
  • Advanced speech and interaction analytics
  • Predictive outbound campaigns
  • Quality, collaborative performance management
  • Multichannel Contact Center
  • Speech Analytics
  • Co-browse
  • Predictive (or Progressive) Outbound Dialler
  • @ Mentions for Real Time Agent Feedback

Become cloud confident today.

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