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X Series - The Agile Contact Centre


With over 15 years' experience we'd love to help you choose the right Cloud Communication and Contact Centre Solution for your business.

Partnering with 8x8 we can help you decide on the best cloud based Contact Centre to help you improve Customer Service through an omni-channel environment by integrating Call Centre, Email, Live Chat, Co-browsing, Instant Messaging and much more.

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The new collaborative contact centre

Partnering with 8x8 and with over 15 years’ experience in the Cloud Communication space, we can help your journey to a cloud-based Contact Centre improving Customer Service in an omni-channel environment integrating Call Centre, Email, Live Chat, Co-browsing, Instant Messaging and much more.

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X Series

X Series Contact Centre offers flexible plans to address your needs in the most cost-efficient manner

X6 | Speed to Resolution

X6 includes X4 capabilities plus:

- 4,000 minutes per concurrent agent*
- Voice-focused contact centre
- One click subject matter expert access
- Customer engagement analytics
- Customisable wallboards/dashboards

X8 | Customer Experience Transformation

X8 includes X6 capabilities plus:

- Integrate voice, email, webchat and social
- Advanced speech and interaction analytics
- Predictive outbound campaigns
- Quality, collaborative performance management

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Boost Customer Servicing with the X Series

Omnichannel Routing

Never miss a customer satisfaction opportunity. Contact Centre brings web, chat, SMS, social media, and voice channels on to one central platform.

Agent Productivity

Achieve lightning-fast first contact resolution every time. 8x8’s intuitive interface and comprehensive internal communications hub equips contact centre agents to manage every customer engagement swiftly and optimally.


Access real-time analytics and reporting from any internet-connected device. Contact Centre shows you queues, customer journeys, and wait times across each of your customer engagement channels.


8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.

Supervisor Enablement

8x8 empowers supervisors and agents alike with smart scheduling, individualised performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.

Speech Analytics

With powerful 8x8 Speech Analytics, you can now analyse a full spectrum of your customer interactions and listen to the most important ones, rather than randomly selecting a small percentage of calls and hoping to identify patterns and problem areas.

Case Study

Slater and Gordon

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform with strategic partner EveryCloud, announced the leading UK legal business Slater and Gordon has selected the 8×8 X Series cloud communications solution for three of their main telephony operation sites offices across England.

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A Cloud Contact Centre Creates Winning Experiences

A complete cloud contact centre solution from 8×8 that makes it easy to connect and collaborate with agents, employees and customers. A cloud contact centre will arm you with the tools to:
* Boost agent and employee engagement, collaboration and operational effectiveness for customer success.
* Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.
* Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.
* Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.

Case Study

Global Accountancy Firm Enable New Ways of Working

  This Global Accountancy firm operates in 18 offices across the UK, employing 6,500 people offering tax, audit and assurance, and a range of advisory…
Contact Centre

Boost Your Customer Satisfaction Ratings

The current level of customer satisfaction Customer satisfaction is on the forefront of nearly all Chief Customer Officers' (CCOs) minds right now. This is because…
customer experience
Contact Centre

Boosting Customer Experience

The past 12 months have highlighted how important customer experience is for organisations.  Customers and employees are the stars of centre court. They’re your difference…

Become cloud confident today.

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